University of Washington
MBA

University of Washington
Drama

Councilman
City of Mukilteo |
• Oversaw procurement and contract review for all city projects, including public works initiatives, IT infrastructure investments, and accounting software upgrades. • Collaborated with municipal stakeholders to assess vendor proposals, ensuring alignment with city regulations and financial objectives including partnerships with Community Transit, Sound Transit, and Washington State Department of Transportation. • Mukilteo Boards, Commissions & Commissions: o Diversity, Equity, and Inclusion Commission - 2021- Present o Mukilteo Youth Advisory Committee (MYAC) - 2023- Present o Lodging Tax Advisory Committee - 2023-2024 o Community Support Grant Committee - 2022-2024 o Snohomish County Tomorrow Steering Committee - 2023- Present o Ferry Advisory Committee - North Central (Mukilteo) Ferry Advisory Committee | Snohomish County, WA -Official Website (snohomishcountywa.gov) – 2022 o WRIA & Salmon Recovery Council - Water Resource Inventory Area(WRIA 8) – Salmon Recovery – 2022 o Public Safety Commission - City of Mukilteo | Police - City of Mukilteo (mukilteowa.gov) - City of o Mukilteo | Fire Department - City of Mukilteo (mukilteowa.gov) - 2022 – Present ○ https://www.heraldnet.com/news/meet-jason-moon-first-korean-american-on-mukilteo-council/ ○ https://hellojasonmoon.com/

Customer Success Account Manager
Microsoft |
• Customer Engagement and Relationship Management: Successfully managed relationships with Major Retail and Health Care Customers including Lamb Weston, Driscoll’s Inc, Trident, Saint Michelle, Vuori, Health Equity, Visual Comfort and many more, ensuring their satisfaction and loyalty. Acted as the primary point of contact for customer inquiries, issues, and escalations, providing timely and effective solutions. • AI Integration and Strategic Solutions: Spearheaded the integration of Microsoft Copilot and AI technologies into enterprise organizations, including chatbots and Data Analytics automation, enhancing operational efficiency and decision-making processes. Developed strategic solutions for enterprise clients, advising on procurement and licensing contracts for cloud-based technologies including entire cloud migrations from on-prem to hybrid/cloud increasing efficiencies by 40-80% (pending strategy, execution, and scale). • Security and Compliance Strategies: Assisted in security and compliance strategies, ensuring contractual adherence to industry standards for enterprise software solutions. Initiated AI security features in Microsoft Defender and Sentinel as well as partnering with many partners including Cloud Strike, Palo Alto, etc. • Vendor Relations and Contract Implementation: Managed vendor relations and contract implementation, optimizing customer engagement and retention resulting in a 100% renewal rate for customer over 40 months. • Technical Collaboration: Worked closely with Technical Specialists and Cloud Solution Architects to understand and address the technical challenges faced by customers including integrating Microsoft Copilot and AI into their organization including chatbots, Data Analytics automation, etc. • Performance Excellence: Consistently met or exceeded performance targets, contributing to the overall success of the Customer Success Unit (CSU). Recognized for excellence in customer engagement, project management, and technical collaboration. • Community Involvement: Actively participated in the Microsoft community, sharing best practices and success stories. Engaged in initiatives partnering with the Civic group and Asian/Korean community working with South Korea’s Consul General’s office and elected officials on a local and federal level.

Account Manager
Amazon/AWS |
Global Account Associate – Amazon Web Services (AWS) | February 2021 – December 2021 ● AI/ML Sales and Revenue Growth: Promoted AWS suite of solutions, products, and services to Fortune 100 Manufacturing and Industrials companies including 3M, Siemens, Honeywell, Johnson Controls Inc., ABB, Aptiv, Advansix, Resideo, Eaton, and Otis. Championed $1.5MM in yearly revenue by identifying AI/ML (Supply Chain and Industry 4.0) sales plays for the M&I vertical and brought in new lines of businesses from JCI, Siemens, and Honeywell. ● Marketing and Engagement: Collaborated with Marketing to create drip campaigns and journeys for segmented targeting resulting in an increase of 15% engagement. ● Diversity and Inclusion Advocacy: Lead and advocate for Inclusion, Diversity, and Equity for the M&I vertical and increased the organization's diversity of new hires by 15% in 2021. Account Manager - Amazon | August 2019 – February 2021 ● AI-Driven Supply Chain Optimization: Managed three Signature Amazon Vendors (Colgate, Panasonic and Galderma), total annualized revenue $98MM in 2019 and exceeded $180MM for 2020 from catalogs that include COVID priority items. Championed Drop Trailer Program initiatives across Amazon internal teams and vendors to improve supply chain efficiency by 33%. ● Contract Negotiations and Vendor Partnerships: Managed contract negotiations for a $180M portfolio across major global brands, optimizing procurement agreements and vendor partnerships. Secured $2.2M in holiday funding by leading vendor contracting efforts, increasing visibility and profitability for key accounts. ● Financial Metrics and System Improvements: Directed supply chain contract evaluations, ensuring alignment with financial and operational targets. Improved key financial metrics across all accounts (YTD metrics): OPS up +46%, Net PPM up +22%, ASP up +12%, LBB decreased from 4.7% to 2.1%. Reduced vendor catalog defects which increased vendor confirmation rate by +1900 bps.