Help Desk Specialist

Job Description

Help Desk Specialist

Portland, OR, US

Requisition ID: 1296

Application instructions for this and all current OPB employment opportunities are available at OPB's careers page.

About OPB

OPB is a leader in public media, serving diverse communities of the Northwest with fact-based, in-depth news and information about politics, the environment, science, arts, history, and cultures; business, education and more. Powered by the generous support of members, OPB seeks out a variety of voices in our communities and lifts up authentic stories of the people, places, events and issues of the region, providing context and a deeper understanding. OPB’s independent journalism and programs are available at opb.org, on OPB Radio and OPB TV. Follow us on Instagram, YouTube and Facebook.

The Opportunity: 

We are hiring a new help desk technician that will be an integral part of the team, supported by the virtual tech bar. This Help Desk Specialist will provide technical support to both local and remote users across the organization. The role requires 3–5 years of help desk experience and proficiency with Adobe products at an administrative level, as well as familiarity with FTP, Office 365, Active Directory, Entra, Intune, Jamf, password management systems, and multi-factor authentication. The ideal candidate will also have a positive attitude to support users during stressful technical issues.

Position Summary: 

This Help Desk Specialist provides support to local and remote users of OPB’s technological assts. Candidate will be responsible for onboarding and off-boarding users, ordering computer equipment and peripherals and managing user software licenses as well as providing consistent support for user issues via a ticketing system, email and messaging applications. Candidate should demonstrate organization by prioritizing issues with help from leadership as well as creating documentation for basic processes to support other members of the technology team. 

Areas of Responsibility:

85% Provide Technological support to OPB staff

• Troubleshoot and resolve computer and network problems. 
• Respond to requests for assistance. Install and configure hardware and software. 
• Coordinate hardware repairs with outside vendors.
• Responsible for onboarding and off-boarding users and equipment.
• Plan and implement new technology initiatives for users. 
• Enable OPB employees and volunteers to use OPB's information technology more effectively and efficiently.
• Provide timely updates to stakeholders 
• Track all support requests in an appropriate manner.
• Work with senior IT staff to create solutions for OPB.

5%  Write user documentation

10% Track all internal computing assets including software licenses, and hardware

Working Conditions:

Hybrid work environment. The position may require lifting, carrying, crawling or bending in order to perform duties in connection with installation, maintenance and repair of computer equipment. Job requires manual dexterity, ability to use hands to manipulate tools and equipment. Special vision requirements include close-up view of hardware and parts, and the ability to switch focus. May require after-hours on-call availability and equipment installation. 

Minimum Position Requirements (Knowledge, Skills, Abilities and Attitudes): 

• Two years of experience providing user support. 
• People centered approach to engaging with OPB staff while resolving technical issues.
• Ability to communicate effectively with staff across the organization.
• Ability to leverage the skills of colleagues to solve complex problems where appropriate.
• Experience setting up, installing, troubleshooting, repairing and upgrading Windows workstations.
• Experience with local area networks and workstation configuration.
• Experience supporting standard business software suites, and web-browsers.
• Basic experience with Office 365/Exchange and Active Directory.
• Experience training users in the use of computer systems and software.
• Ability to establish and maintain effective working relationships. Ability to multi-task, follow instructions and respond to continually shifting priorities in a positive, helpful manner.

Preferred Position Requirements (Knowledge, Skills, Abilities and Attitudes): 

• Experience managing Windows Workstations in a business environment.
• Working knowledge of audio/video hardware and software a plus.
• Experience working with vendors as an extension of the OPB team.
• Experience with basic Imaging, software packaging and deployment (SCCM, Intune, MDT) 
• Experience working within a ticketing system to support an organization.
• Basic knowledge of IT security practices. 

Additional Information:  

• This position reports to the IT Manager 
• This is an hourly, non-exempt role, represented by SEIU, $32.21 - $33.18 / hour.

How to Apply:  

For application instructions, please visit OPB's careers page. You will be asked to create an account, upload your cover letter and resume and answer a few position-related questions. Once you click “submit” you cannot make changes to your application.

The application period for this position will close at 8:59pm Pacific Time on July 24th 2026. 

OPB is an Equal Opportunity Employer.

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